11vip Responsible Gaming — Your Safety Is Our Priority
Gaming should always be fun, not stressful — at 11vip, deposit limits, self-exclusion, and 24/7 support keep you in control of your play.
Why Is Responsible Gaming Important?
Online gaming is a form of entertainment, but for some people it can occasionally become a problem. 11vip believes every player should manage their gaming experience mindfully. We want you to always play for fun, not because of financial pressure or mental stress.
At 11vip we are deeply committed to responsible gaming. Our platform includes several tools that help you keep your gaming habits in check. This page provides detailed information about all those tools, warning signs, and ways to get support — so you stay safe and well at all times.
Please note: Only those aged 21 or above may open an account and play at 11vip. Accounts belonging to minors are not permitted.
Our Protection Tools
Deposit Limit
Set in advance how much you will deposit each day, each week, or each month. Once a limit is set, no deposit beyond that amount is possible — this is the most effective way to manage your budget.
Self-Exclusion
If you feel you need a break from gaming, you can temporarily close your account for a set period — from one week up to permanently. This decision is entirely yours.
Time-Out
Need a short rest? With the time-out feature you can temporarily deactivate your account for anywhere from 24 hours to several weeks, then return with a clear head.
Age Verification
11vip strictly enforces the 21+ rule. Age is verified at registration. No minor may open an account, and any account identified as belonging to a minor is closed immediately.
Reality Check
At set intervals during play, a message appears reminding you how long you have been playing. Staying aware is the first step toward responsible gaming.
24/7 Support
Contact us at any time via live chat or email. Our team is ready to provide support around the clock in both Bengali and English. If you have concerns about your gaming, speak to us today.
Signs of Problem Gaming
For most people gaming is a harmless pastime. However, for some it can gradually become a problem. If you notice any of the following signs, you should be cautious and seek support:
- Repeatedly playing to try to win back money you have lost
- Spending more money on gaming than your set budget allows
- Trying to stop playing but being unable to do so
- Lying to family or friends about your gaming
- Prioritising gaming over other responsibilities
- Feeling restless or irritable when not gaming
- Borrowing money or dipping into savings to spend on gaming
- Experiencing anxiety, sleep problems, or depression related to gaming
If even one of these signs applies to you, please contact our support team without delay or take a break from gaming.
The Golden Rules of Safe Gaming
Play for entertainment only
Do not think of gaming as a source of income or a solution to financial problems. It is purely for entertainment.
Set a budget in advance
Decide how much you will spend before each session and stick to that limit. 11vip's deposit limit feature can manage this for you automatically.
Take regular breaks
Do not play for long stretches without stopping. Take a break every hour, get up, and look around.
Do not play under stress
Avoid gaming when you are feeling down, angry, or frustrated — it is harder to make good decisions in that state.
Ask for help when you need it
Asking for help is not a weakness — it takes courage. The 11vip support team is always by your side.
Financial Control & Limits
A key part of responsible gaming at 11vip is financial awareness. We display all transaction details clearly to ensure full transparency.
Minimum Deposit
You can deposit from as little as ৳100. Transact quickly and securely via bKash, Nagad, Rocket, or Upay.
Minimum Withdrawal
The minimum withdrawal amount is ৳800. Processing is usually completed within 1 hour, so you receive your winnings quickly.
Tip: Set a maximum deposit limit for yourself to avoid unnecessary spending. This limit can be lowered at any time, but increasing it involves a short delay that gives you time to reconsider.
Self-Exclusion — When and How?
Self-exclusion means voluntarily keeping yourself away from gaming for a set period. If you feel that gaming is having a negative impact on your life, do not hesitate to use this tool.
When you activate self-exclusion at 11vip, you will no longer be able to log in to your account, no deposits will be accepted, and no promotional messages will be sent to you. Once the set period ends, you must make a request yourself to reactivate.
If permanent self-exclusion is requested, the account will be closed forever and will not be reopened under any circumstances. This decision is irreversible.
To apply for self-exclusion, contact our support team directly — via live chat or email. They will guide you through the entire process.
Contact Us for Support
You do not have to face gaming problems alone. Our team speaks Bengali and is always by your side.
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Live Chat
24 hours a day, 7 days a week
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Email
Support is available in both Bengali and English.
Protecting Minors
11vip firmly believes that gaming is for adults only. No one under the age of 21 has any access to our platform.
If there are children or teenagers in your household, please make sure they cannot access your device or account. Use parental control software on your device and always keep your login details secure.
Keep your account secure
Use a strong password and do not share it with anyone.
Lock your device
Lock your device after use so that minors cannot gain access.
Make your family aware
Make sure everyone in your household is informed about online gaming.
Enjoy 11vip Responsibly
Gaming should be fun. Play within your limits, enjoy yourself, and talk to us whenever you need.