Frequently Asked Questions
All your questions about 11vip answered right here
Account verification, withdrawals, support, and responsible gaming — the most frequently asked questions about 11vip are compiled in one place with clear, straightforward answers.
11vip has organized the most frequently asked questions from players in Bangladesh into four categories — identity verification (KYC), support, withdrawals, and responsible gaming. Every answer is written in plain language so you can find the information you need quickly. If none of the questions below resolve your issue, contact our 24/7 live chat or email — we are always here for you.
Identity Verification (KYC) Verification
The identity verification or KYC process keeps player accounts secure and prevents unauthorized access. It ensures that only you can access your account. In addition, confirming your identity for withdrawals and bonus claims is part of 11vip's safe and transparent operations.
A National ID card (NID) is generally the most accepted document. A valid passport or driving licence may also be submitted. The document photo must be clear, readable, and not expired. Cropped or blurry images will not be accepted.
The name on your 11vip account and the name registered on your mobile wallet (bKash, Nagad, Rocket, or Upay) must be exactly the same. If the names do not match, deposits or withdrawals may fail and verification may be rejected.
Verification may be requested at the time of your first withdrawal, for deposits or withdrawals above a certain amount, or at any time to ensure account security. The sooner you submit your documents, the faster the process will be completed.
First, read the rejection reason carefully — it is usually due to a blurry image, a name mismatch, or an expired document. Understand the reason and resubmit the correct documents. If the issue is not resolved, contact us via live chat or at [email protected] and our team will help you.
Support Questions Support
11vip offers two support channels: live chat (directly on the site, best for instant responses) and email — [email protected]. You can get help through either of these channels for any issue.
Yes, the 11vip support team provides assistance in both Bengali and English. Players from Bangladesh can explain their issues entirely in Bengali and receive responses in Bengali as well.
To get a faster resolution, have the following ready before contacting support: the email address or mobile number registered on your account, the transaction date and amount (if relevant), a screenshot of the issue, and a description of when the problem started. This allows the support team to assist you much more quickly.
Yes, 11vip support is active seven days a week, 24 hours a day. Live chat and email support are available even on Eid, Puja, or any other holiday. Whenever you run into a problem, we are there.
Live chat is the most effective option for quick, urgent issues. If your issue requires attaching screenshots or detailed documents, sending an email to [email protected] is more convenient. Both channels receive equal attention.
Withdrawal Questions Withdrawals
The minimum withdrawal amount at 11vip is ৳800. Withdrawal requests below this amount cannot be processed. The minimum deposit amount, however, is just ৳100 — which applies to every payment method.
11vip generally processes withdrawals within 1 hour. If your account verification is complete and the withdrawal conditions are met, the funds will reach your mobile wallet quickly. In some cases, additional verification may cause a slightly longer wait.
Yes, 11vip keeps withdrawals running every day of the week, 24 hours a day. Whether it is midnight or Friday, you can submit a withdrawal request whenever you like. The standard processing time is always within 1 hour.
Yes, but the wagering requirements must be met before bonus winnings can be withdrawn. For example, if you receive a ৳2,000 bonus, you must place ৳30,000 (৳2,000 × 15) in bets before it becomes withdrawable — on the bonus amount only, not the deposit. After the conditions are met, the winnings can be withdrawn normally.
Yes, for security reasons 11vip only approves withdrawals to the mobile wallet registered under the same name as the account. Withdrawals to a bKash, Nagad, Rocket, or Upay number in someone else's name are not permitted. This is done to protect your funds.
First confirm that the wagering requirements have been met and your KYC verification is complete. If it still takes more than 1 hour, contact us via live chat or at [email protected] with the request date, amount, and wallet number — the support team will look into it promptly.
Responsible Gaming Responsibility
Watch for these warning signs: spending more than your budget, repeatedly playing to chase losses, prioritizing gambling over family or work, being unable to cut back, or feeling restless when not playing. If you notice these signs, it is time to stop.
11vip takes responsible gaming seriously. If you feel your gambling habits are getting out of control, visit our responsible gaming page and let us know via live chat or at [email protected]. We can help temporarily close your account or set limits.
Yes, 11vip gives players the option to control their own spending. Contact the support team to set a deposit limit, take a break from playing, or temporarily suspend your account. Playing within a set budget is always enjoyable — so setting limits is a smart move.
No. 11vip is for people aged 21 and above only. Minors are not permitted to open accounts and this is confirmed during age verification. If anyone attempts to open an account using a minor's identity, that account will be cancelled.
If someone close to you is gambling excessively, talk to them openly and encourage them to seek help. If needed, contact 11vip support directly at [email protected] or via live chat to report the situation — we can take the necessary steps on the relevant account.
Have more questions? We are ready to help
The 11vip support team provides assistance in Bengali and English seven days a week, 24 hours a day. Contact us via live chat or email — we are committed to resolving any issue quickly.
- Live Chat — 24/7
- [email protected]